[Resolved] HDFC Bank — Card Swipe Charge by Merchant

Ra_Av_an

from Shamli, Uttar Pradesh

Jul 25, 2021

Address:

Prakash Chowk, Muzaffarnagar

On[protected], I bought an LG Dual inverter AC from LG's authorized dealer.
The actual cost of the AC was Rs. 43500/-. I wanted to pay using my HDFC Credit Card (Diner's Club).
But the shopkeeper asked me to pay 2% extra as Swipe charges.
The final cost I paid was Rs. 44370/-.

Date of Incident:[protected]
Merchant Name: V S Distributors 148 SOUTH CIVIL OPP PRAK MUZAFFARNAGAR.

Expected Resolution: Please ask the merchant to refund my extra 2% charge i.e. Rs. 870/- Back to my card.

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Sep 2, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jul 26, 2021

Updated by Ra_Av_an Any update?

Verified Support

Jul 31, 2021

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you write to us at cc.[protected]@hdfcbank.com along with the charge slip copy mentioning the transaction details to enable us to do the needful. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Shweta
HDFC Bank Customer Assistance