[Resolved]  HDFC Bank — Cash not dispensed but debited from account

Address:	Kolkata, West Bengal, 700135
Website:	HDFC, Fund dispute, Urgent complaint.

Hi,
With reference to my fund from end of the June month, which is currently on hold. On the day 30th June, I tried to cash out a sum of Rs.2000/- through an SBI ATM which is the only ATM we have in our surrounding. Unknown of this mishap, I was in need of the cash and I stepped in to this SBI ATM which is nearby the gate of Sapoorji Paloonji housing complex where I live. Everything was fine until I entered the required amount for cash out and like normal the machine prompts processing. But suddenly on the ATM's screen shows up, time out!!! Then I thought it's a waste of time trying to stand there and I walked out of the ATM but suddenly I received a text from HDFC which says Rs.2000.00 was withdrawn using your HDFC Bank Card ending 7502 on[protected]:10:58:11 at SUKHOBRISTI .There were other people who were facing the same issue at that time. None o[censored]s had any idea about what was happening.

Then I ran to a small HDFC branch, which is located in our company 's premise. When I got there and enquired about the payment, they gave me a number which ends with 6161.

It's been 4 days and still there's no refund for this.

Below are some details that you would like to know:

Debit card no. [protected]

Bank account no.[protected]

Customer Id : 72648509

Date of cash out : 30th June, 10:58am.

ATM : SBI sapoorji, New Town, Action area 3, Kolkata-700135

Please review my account and help me to get the refund asap.

Pranit Tamang

Regards

Contact no. [protected]