[Resolved] HDFC Bank — cash withdrawal from, atm and it shows no money

jitu4singh

from Delhi, Delhi

Address:

Faridabad, Haryana, 121009

I have visited branch atm, at pul prehladpur, surajkundchowk new delhi, for withdrawl of 10, 000 rupees it shows processing and no money came, after that i got message of 10, 000 withdraw, time 1.20, but no money received, dated 13 oct. Atm name sharma mrket, account no [protected].

Kindly take appropriate action
Having a account in branch charmwood village hdfc bank suraj kund faridabad. Mobile no [protected]

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Nov 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

HDFC Bank Customer Care's response Dear Customer,

Your request for customer dispute has been logged. The complaint id no. is 1685701. As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of the complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation.

-Anay
HDFC Bank Customer Assistance