HDFC Bank — Cashback amount not credited

I’ve purchased two iPhones in 2021 (Jan & Mar) at Oxygen Digital Store, Kochi with a cashback offer of Rs 6K & 5K on purchase through HDFC credit card. Although, as per their terms and conditions the cashback time period was upto 120 days. Since, it’s around one year (365 days) crossed, there is no sign of cashback seen by the HDFC group. Hope, this issue gets resolved aat the earliest.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2022
HDFC Bank Customer Care's response
Dear Customer,

Sincerely regret the inconvenience caused. Request you to share the chargeslip of the mentioned transactions for further investigation of your query.

-Zubin
HDFC Bank Customer Assistance
Jan 05, 2022
Updated by nirmal bagle
My both invoices are attached. PFA

Jan 24, 2022
Updated by nirmal bagle
Is there any updates on my complaint.?
May 30, 2022
Updated by nirmal bagle
Its one and half years past 🙄🤔
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