HDFC Bank — cashback not credited after 120 days as claimed by hdfc

I have bought my apple macbookpro of 113905 with hdfc bank debit card on 29/12/2019 from idestiny necleus mall ranchi. As mentioned by hdfc bank (To receive cashback of 7000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in store, they said to check with bank. Hope this issue gets resolved and cashback will be credited asap.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 07, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
May 07, 2020
Updated by vkn23
where is reference no ???
May 08, 2020
Updated by vkn23
ref num:[protected]
May 08, 2020
Updated by vkn23
ref no : hbl[protected]
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