HDFC Bank — Cashback not credited after 3rd emi debit successfully

Address: AURANGABAD

To
Area Manager
HDFC Finance

I hope this email finds you well. I am writing to bring to your attention an issue regarding the cashback offer on customer recent purchase.

Customer purchased a Dell laptop on HDFC finance from Croma Prozone Mall Aurangabad Maharashtra on 8th September 2024 with the promise of receiving ₹3000 cashback after successfully paying three EMIs and waiting for 45 days. I am pleased to inform you that customer have paid the three EMIs successfully, but not received the promised cashback yet.

Customer Name : Shaikh Mohd Ashir
Cust Mobile No :[protected]
Loan Account number:[protected]
Agreement Number : 2709A189501
Invoice Date : 08/09/2024
Customer Invoice Number: SLA[protected]
Cust Bank Acc No : [protected]
IFSC Code : MAHB0001230

Could you please look into this matter and provide me with an update on when we can expect to receive the cashback?

I am attaching the invoice and bank statement for your reference

Thank you for your attention to this matter.