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HDFC Bank — cashback not received

I made a purchase in the month of December 2019 of iphone 11 and during that time there was an offer going on if you make payment via hdfc card you will get a cashback of ₹6000 within 3months of purchase. And i have not received that yet. Check at earliest.Its been so late already and i ve tried to mail many a times but no reply
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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