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HDFC Bank — Cashback not received

Address:HDFC BANK

Complaint number with hdfc bank - hbl=[protected]
I purchased a watch from lifestyle using my hdfc bank credit card in october 2019 and as per the diwali offer i was expected to 10% cashback. Its been almost 11 months but i haven't received the cashback from hdfc bank. The same has been raised to hdfc bank a number of times but no response from them.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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