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HDFC Bank — Cashback not received

I have purchased IFB washing machine through Vijay Sales Pimpri and was promised to get Cashback of 3000 Rs. after payment of 3 EMI. My consumer Loan Account No. is[protected]. I have already paid 4 EMI and not received my cashback yet. Customer care no.s are useless & cannot help in this regards, Please check the details & help me to get cashback.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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