HDFC Bank — cashback not received on ipad purchase

My name is shariq Khan, I have bought my apple ipad with hdfc bank debit card on 18/01/2020 from imagine store, select city walk mall, saket, new delhi. as mentioned by hdfc bank (To receive cashback of 3000 within 120 days of the transaction), i still haven’t received my cashback till now, it's been more than 120 days. I have asked in imagine Store, they said to check with bank.

Hope this issue gets resolved and the cashback is credited as soon as possible as i am undergoing financial problems too due to lockdown
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 05, 2020
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.
Jun 05, 2020
Updated by Shariq1892
What should i mention in complaint reference number?
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