[Resolved] HDFC Bank — Cashback on Iphone 11 not receive

Prashant Chowdhury

from Chennai, Tamil Nadu

Address:

Ghatkopar, Mumbai

Hi, i haven't receive the cash back of rs 6000 for iphone 11 purchase on 12 jan 2020. Purchase amount was converted to emi and 3 emi transaction is over. It has crossed 120 days. Tried to call in call center but due to lockdown there was no option in ivr. Also raised complain via hdfc portal but no response. Can you please check and revert.
First name: prashant
Last name: chowdhury
Customer id: 8178623
Loan account number: [protected]

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Jun 16, 2020

Complaint marked as Resolved

Finally receive the cash back after raising complain to HDFC directly.

HDFC Bank customer support has been notified about the posted complaint.

May 24, 2020

Updated by Prashant Chowdhury guys someone named Dipak Sharma contacting me on Sunday from various number [protected] / [protected] / [protected]. Is he from Consumer complain team? as he mentioned he is and he has all info about this complain. Sorry but i am finding it fishy as who works on Sunday and why same person calling me from different number everytime.

Verified Support

May 27, 2020

HDFC Bank Customer Care's response Dear Customer,

Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback. We appreciate your patience in the interim. For further clarification please share the chargeslip of the transaction.

-Zubin
HDFC Customer Assistance

May 27, 2020

Updated by Prashant Chowdhury Thanks Zubin. Please find chargeslip attache again. Same was attached with first request.