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HDFC Bank — Cashback related

Had purchased an iphone through hdfc credit card on 15 June 2021 and opted for 5k cash back scheme(regalia card) on my card. It’s been 1 year and I haven’t received any cashback ever since. Purchased the phone from Shah JI Communication, RAjouri Garden. The Shopkeeper is blaming HDFC bank for this blunder and he is not taking respnsibility. If he is liable to pay please connect with him/me to solve it or else i will be constrained to take legal action against the bank and Shah ji communication.
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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