[Resolved] HDFC Bank — Change in Home Loan Rate of Interest

Prasant Pokarnaa

from Aurangabad, Maharashtra

Address:

411058

This is with reference to Interest Rate Change. In last 6 months or more there has been a rate change at least 3 times, HDFC bank never took the pain of informing the customer via a SMS.

When I checked personally at the Desk it was confirmed that HDFC bank only sends SMS for reminders on EMIs and reminders, if the Rate change is on the higher side. Bank personal also confirmed that its customers duty to to go through public notices, or online to check the change in interest rates.

Even if there is a loan with floating rate of interest, until the customer doesn't visit and do the conversion the same old rate will continue. I can only agree that Auto conversion has challenges, but if the bank can send SMS for all other reminders then why not for rate conversion. Its sheer cheating or looting the customer.

Hope I get a satisfactory feedback or its sure I will take it to a higher level and media if required. Its all about earning income without transparency, having systems which benefits the bank and not the customer.

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Feb 26, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

HDFC Bank Customer Care's response Dear Prasant,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans

Verified Support

Jan 25, 2017

HDFC Bank Customer Care's response Dear Customer,

We would like to share with you that HDFC Bank, under an arrangement, sources home loans for HDFC Ltd. The loans are then sanctioned and disbursed by HDFC Ltd. You are henceforth requested to write to [protected]@hdfc.com for resolution of your query/complaint.

-Anay
HDFC Bank Customer Assistance