[Resolved] HDFC Bank — charge for insta alerts which should be free as per the csr while opening account

BhargavK1987

Address:	Hyderabad, Andhra Pradesh, 500010
Website:	HDFC BANK Website

Hi team,
I have seen the following charges in my hdfc salary account.

1. Hdfc has started charging once every quarter

2. Inst-alert chg inc gst jul-apr 2018 charging for instant alert for the account. When opening the account they mentioned that this service was free and now they are charging

They should inform the customer before charging. You cannot hold the customer at ransom.

I am not sure how to resolve this please advice...

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Sep 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

HDFC Bank Customer Care's response Dear Customer,

Effective 1st April 2013, the customer's registered for Insta Alerts service with 'SMS' facility, would be charged as follows: Salary/Savings Account: Rs. 15/- per quarter Current Account: Rs. 25/- per quarter Additional Information: Customer's who are registered only for 'Email' alerts facility for receiving InstaAlerts will not be charged. Debit/Credit Card Transaction alerts sent as per regulatory guidelines and NetBanking transaction alerts do not form part of InstaAlert Service. Customers who are not registered for InstaAlert service will continue to get these alerts free of charge. All fees and charges mentioned above will attract Goods and Services Tax (GST) @18%. Please write to us at [protected]@hdfcbank.com for further assistance.

-Anay
HDFC Bank Customer Assistance