HDFC Bank — Charge of program fee | |||
This mail is to notify you regarding a fee of rs.114/- towards program management that has been charged to my account on 28/03/2016. On enquiring about this fee at the branch, i was told that it is a fee applied for preferred customers and for all the benefits that it entails. I would like to let hdfc know that i never voluntarily signed up for being a preferred customer, neither did i ever request for the facility of a relationship manager. I do not understand how hdfc bank can impose such a fee on customers who trust the bank by depositing huge sums of money in it. In addition to this, a matter of concern is that the fee was deducted without any prior intimation or notification of the same. I have savings accounts in other private as well as nationalized banks and have never come across such a fee. I request hdfc to kindly reverse this fee back to my account with immediate effect, and may remove any such privileges to me which are attached to this fee. Looking forward to prompt action in this matter. Was this information helpful? | |||
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HDFC Bank customer support has been notified about the posted complaint. | |||
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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HDFC Premier Banking Programme is committed to provide quality experience to our customers. As a privileged customer, you are entitled to a host of exclusive privileges like discount on locker charges, preferential pricing on loans and cards, dedicated Relationship Manager, unlimited free usage of domestic ATMs and many others.
A nominal charge of Rs. 100.00 plus taxes per quarter, per customer is being introduced as a Programme Management Fee, for Savings and Current Account holders which is applicable from Jan'16 and will be levied to your account in Mar'16. Kindly provide us your account details or registered contact details so that we can reach out to you. Alternately you can write to us [protected]@hdfcbank.com or contact your Relationship manager for any more information on the same.
-Bejoy
HDFC Bank Assistance