[Resolved] HDFC Bank — charged membership fee without prior notice

Chakkravarthi Raghavan

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I never wanted HDFC bank credit card, but the staffs in my home branch kept torturing me to get one. They said they are giving it for free and it has many advantages. This month I was charged First year membership fee of Rs.1000 on my credit card. This was not informed to me at all. These people cheat their customers into opting for CC and charging hidden fees like this without the customer's knowledge.

Additionally, it was charged on 24th of last month and I hardly got any message or email regarding the charges made on my credit card.

I request the authorities involved to do the needful.

Was this information helpful?

No (0)

Yes (0)

Aug 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

HDFC Bank Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. We request you to share the name and phone number of the executive who offered the lifetime free card to us at [protected]@hdfcbank.com and we shall assist you. Kindly mention reference ID TTU[protected] in the subject line.

-Manoj
HDFC Bank Customer Assistance