[Resolved] HDFC Bank — charges and negative balance on a dormant account

[Resolved] HDFC Bank — charges and negative balance on a dormant account

G Geethak9 from Deulgaon Raja, Maharashtra

I have a salary account created 5years ago by my first company and i have not been using it for more than 2 years. I was shocked to see the negative balance -9k in my account charging every month in the name of charges. As per rbi rules they are not supposed to charge any make it negative balance account just by imposing charges. Unable to connect hdfc customer care either How can i get my charges waived off and close the account? Was this information helpful? No (0) Yes (0)
Jan 14, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Nov 30, 2017 Updated by Geethak9 Hdfc employee has told me that I have to pay the charges, when I questioned about RBI public notice issued he didnt respond and asked me to contact customer representative. Which of no luck reaching them and getting resolved. Verified Support Dec 02, 2017 HDFC Bank Customer Care's response Dear Customer, We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days. -Manoj HDFC Bank Customer Assistance Dec 02, 2017 Updated by Geethak9 I had a salary account when i quit my job it was converted to saving account and started deducting charges and now it stands at -9k Acc no-[protected]. Paying rs.9000 is highly impossible for me pls understand. An employee from hdfc has sent me a closure form but then he was asking me to pay the charges. As per RBI it clearly states you cannot charge and make it negative by imposing non maintenance charges as you are not serving the customer in this case. Please do the needful and help me close the account by waiving off the charges or I will be forced to lodge a complaint with the banking ombudsman. Thanks in advance. Verified Support Dec 08, 2017 HDFC Bank Customer Care's response Dear Customer, Our Branch Official Ms. Ashwini Gurav tried contacting you on your contact number but could not reach you. She has therefore emailed you at your email ID with regard to your query/concerns. For any query or concerns, please feel free to reply to email or contact our Branch Manager Mr. Prashant Nambiar on [protected]. -Anay HDFC Bank Customer Assistance
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