[Resolved] HDFC Bank — charging 590/- bill

Livin Raphael

Address:

Polakatt house, edapally north, Ernakulam, Kerala, 682041

Sir

I took the hdfc 6 month emi and they told that there wont be any charges extra and gave a visa card. Now they send a bill of 590/- for no reason saying first year membership fee. Please check this and clear the matter. We dont want to continue with these false promises. Please clear this issue with future customer. If it not resolved we dont want to continue with hdfc.

Card number :[protected]

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May 2, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We observe that the card has been issued as a priced card based on the MID (Most Important Document). According to the MID, the card will be converted to Lifetime free card upon activation of Payzapp and making PayZapp transaction within 90 days. We observe that there was no PayZapp transaction on the credit card with 90 days and hence the card continued to be priced card. Therefore membership fee has been levied.

-Zubin
HDFC Bank Customer Assistance