[Resolved] HDFC Bank — charging excess amount on credit card

Sonal Chakraborty

Address:

Kolkata, West Bengal

I have been receiving card statements of my dues which i have already cleared moreover, i have stopped using the card since 2017.

I did clear the amount of rs 50400. On september 2018 again i paid an amount of rs 5832.00 which was not required but still, i paid them to get it fixed and get rid of it.

This is the second time again i am being unnecessarily charged and harassed for making the payment of rs 792.00 (As per mail received on 17th feb 2019) which is impossible.

Please help.

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Mar 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info, charges details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance