[Resolved]  HDFC Bank — Charging fuel surcharge even after govt announces no surcharge

Address:Bangalore, Karnataka, 560072

Hdfc bank is still charging fuel surcharge at petrol pumps for transacting using the debit card. This is in opposition with the rules made by govt where it was clarified that no fuel surcharge should be charged when using credit or debit card. Reason for this is not swiping with the hdfc machine when paying with debit card. This is ridiculous. Do they expect me to carry a hdfc swiping machine with me???
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Jul 17, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account and charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
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