[Resolved] HDFC Bank — Charging Incorrect Credit Card Amounts

sree vidya Vidya

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560001
Website:	www.consumercomplaints.in/new_complaint

Hi Sir,

I have been paying my credit card bills on monthly basis but my outstanding amount doesn’t seems to be reducing.

Eg : 21000 was my outstanding amount, i keep paying amount every month but the outstanding amount goes increasing i.e. today my current outstanding amount is 23000.

Just wanted to understand from HDFC what happens to the money I pay every month? Why my outstanding balance goes on increasing?

I understand there was some delay in paying amounts everything but why the paid amount is not deducted from the total balance. I feel I'm getting cheated by the Bank people.

Please help with the compliant, I have already raised my concern with HDFC people through call and email but there was no proper response.

Looking forward for your kind assistance!

Thanks,
Saravana

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Jan 1, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

HDFC Bank Customer Care's response Dear Customer,

We would require some of your details to check this on our end. Kindly write to us at [protected]@hdfcbank.com with your credit card details, issue details and registered contact number, mentioning Reference Id TTU29111632 in the subject line for us to assist you better.

- Anay
HDFC Bank Customer Assistance.