[Resolved] HDFC Bank — charging inst-alert chg inc gst without intimation

Naresh More13

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400014
Website:	www.hdfcbank.com/branch-atm-locator/hdfc-bank-banks-dadar-east-mumbai-6159/Home

Hi hdfc bank,
My customer id is 20894192
I have opened the account almost long back and now you started charging me something weird which was not stated to me. I see multiple transactions which are being charged for no reason.
If you don't revert these charges i'm going to end my relationship with hdfc by closing my saving and current account.

Each month i am getting deduction of inr 17.70 in my both (Saving + current) account. Stop this on high priority.
Below some cases
Inst-alert chg inc gst -inr17.70
Ib funds transfer dr-[protected] - inr17.70

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Aug 28, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

HDFC Bank Customer Care's response Dear Customer,

Effective 1st April 2013, customer's registered for InstaAlerts service with 'SMS' facility, would be charged as follows: Salary/Savings Account: Rs. 15/- per quarter Current Account: Rs. 25/- per quarter Additional Information: Customer's who are registered only for 'Email' alerts facility for receiving InstaAlerts will not be charged. Debit/Credit Card Transaction alerts sent as per regulatory guidelines and NetBanking transaction alerts do not form part of InstaAlert Service. Customers who are not registered for InstaAlert service will continue to get these alerts free of charge. All fees and charges mentioned above will attract Goods and Services Tax (GST) @18%. For further assistance, you may contact us on [protected]@hdfcbank.com

-Anay
HDFC Bank Customer Assistance