[Resolved]  HDFC Bank — cheating customer by making the customer pay extra amount in credit card bills.

Address:

Bangalore, Karnataka, 560100

I have been using hdfc money back credit card for which i was told that there's no annual fee whatsoever. When i am receive my monthly credit card statement, the amount is always 500-1500 more than what i actually used from the cc. Also they update wrong credit limit information to the customer when the bill is cleared and also when a transaction is made. Say suppose i originally have a credit limit of rs.31, 945 and made a transaction of rs.3132 i don't know which algorithm or arithmatic logic the bank uses, but it updates to the customer that the available credit limit is now rs.27574. How is that even possible? Where is that extra rs.1239 which i didn't use? And when i try contacting the customer care they are least bothered to make the customer understand the statement rather rudely asks to check it on the netbanking website or say bunch of banking jargons which an ordinary person doesn't understand. Very disappointed with hdfc service. I am cancelling my credit card. Note to people: please never ever use hdfc credit cards else you'd be trapped in debt forever.