HDFC Bank — Cheque Honour Limits

As an NRE staying abroad, I have sent my father to HDFC bank (Suharsha Towers, Thrissur, Kerala) to withdraw Rs 16Lakhs with a cash cheque but, they denied to release the amount saying that, they have limitted to pay only Rs 2lakhs and service charges (Rs 100 per Lakh) will be applied for further payment upto 10Lakhs and many documentation is required for such a withdrawl. Anyhow, Rs 16 Lakhs can't release at any cost.

My another NRE account in State Bank of India and South Indian Bank welcomed me and ready to pay the full amount with any paper work or conditions. My question is, What kind of Support they are giving for an NRE customer? An NRE customer has to fly to the home branch for a direct withdrawl every time???