[Resolved]  HDFC Bank — Cheque not cleared in time and last complainant not yet resolved

Address:

North Goa, Goa, 403504

I have a current account by the name shri DATTA SWAYAMBHU fab design in bicholim goa branch. I was having a cheque of certain amount given by my client dated 17th Feb 17. Since 20th is holiday & since i was in panjim, I rushed to nearest branch before 11 am of 17th feb . In order that the cheque should get cleared by next day evening.
Since its a current account, the cheques given to my suppliers were suppose to be presented on 20th. But I was suprised to when my supplier called me on 20th saying that I do not have enough balance in my account. I called my home branch & was suprised to hear that the cheque was sent for clearing on 18th Feb.
This is really a carelessness from your staff for which I suffered & such type of s-queses are not accepted in business transaction.
If any such mistakes happened from any of your account holder, you are ready with a chart of charges to be recovered from your customer.
Same type of mistake had happened from me before a year back for which you deducted almost around 5000 rs. From my saving account.
Even after several request and clarifications that the mistake was happened just because of server problem, no one from your end was interested to resolve my complaint and reverse the amount.
Please let me know what action you are going to take against that branch and I also request you to reverse my amount debited before this ( amount was transfered to your bank from sbi but not credited to your bank due to your server problem & cheque was returned for the reason of insufficient fund). This time I will forward this complaint to consumer forum if I am not getting solution for this complaint as well as last complaint filed with you.