HDFC Bank — Citrus Payment Solutions money debited from bank account but order not received by zara

HDFC Bank — Citrus Payment Solutions money debited from bank account but order not received by zara

A Ankit282k Nov 29, 2021 Dec 2, 2021 This thread was updated on Dec 2, 2021

I was placing an order on zara india online on 28th Nov 2021 and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount. Transaction id[[protected]] So zara cancelled the order from their side as it keep pending I haven’t been initiated a refund. Kindly check my concern and give me refund of my money at the earliest. +1 photos Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 2, 2021

Hi,

We regret the inconvenience caused. Your transaction with Citrus Txn ID UPI[protected]
processed on[protected] for Rs. 4590 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team