[Resolved] HDFC Bank — close bank account

Sovan555

from Ranaghat, West Bengal

Address:

Bankura, West Bengal, 721260

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one). I logged into my account for some reason on 1st August 2018 and i see that i have rs -6592 in my account. I request you to please take action against this bank.. Thay have no right what so ever to do whatever they want without informing the customer

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Sep 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to provide the below details to enable us to track the status of your application for account closure: 1. Date when application was sent/submitted 2. Complete address of the branch where the application was sent/submitted 3. Mode of sending (post or courier details). If the closure request was submitted/sent more than a year back, please provide us with the acknowledgement copy. Incase you are not in possession of the acknowledgement copy, request you to visit the nearest branch and submit a fresh request for account closure. Kindly visit the following URL to access information for the complete address and contact details of our Branches. https://bit.ly/2Hqff0y

-Anay
HDFC Bank Customer Assistance