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[Resolved]  HDFC Bank — close the suspended credit card

Address: 13/36B Tilak Nagar, New Delhi, Delhi, 110018

I am a preferred hdfc customer and i had hdfc money back card for around 3 years, but last year i had to go out of india for work and i missed credit card payment for 3-4 months. However, after my return to india i cleared the full outstanding amount and the card is still suspended.

Now i am trying to apply for a new hdfc credit card, but my application is rejected because my current card is suspended from the collection team.
I request you to please clear it and issue ndc, so that i can apply for a new credit card.

Hdfc - customer id[protected]
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Mar 19, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2020
HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same http://bit.ly/31CD1zf.

-Zubin
HDFC Bank Customer Assistance
 
3 Comments

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Comments

My user ID is[protected]

I had a salary account with Hdfc. Which after living job was not credited with salary.

But hdfc bank keep deducting rs 600 every month.

This is not done.

Please stop this deduction and close the account if you can't keep it dormant.
Reply
For cencel my one asist policy
Reply
Zubin,

As I mentioned, I already cleared the full outstanding amount last year only.
But the card is still showing in my account as suspended and I am not able to apply for a new credit card.
Reply

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