I was having a current account in HDFC Bank A/c No. [protected] in sion branch, Mumbai. which I had to closed due to pandemic on 18th July 2020 with the help of my A/C manager Mr. Inderjeet but it was not closed due to loan account was linked with that account which I shifted from current to saving A/C online before closing my current A/c but due to HDFC protocol I had to go to their Chembur Branch and fill a form to shift the loan A/c (I have not been told while closing my A/C) so I did that also, out of surprise still my A/c was not closed and I have been charged with Non Maintenance of A/C and some bounce charges so I went to Sion Branch and met my A/C manager Mr. Inderjeet he checked and said there are charges associated to your account that is why it is not closing I said I was paying all my EMI’s on time from my saving account but he said still You didn’t shifted it so EMI was hitting your current A/C as well and Non Maintenance is because you did not maintain the average quarterly balance I said who maintain the balance in closed A/c and why you didn’t inform this when I came to close the A/c, After showing him all the proof of timely paid EMI’s he assured me that he will take care of it and close my account soon, In spite of tons of phones calls and whatsapp chat with this guy and It’s been more than 6 months loan A/C also closed, I paid all EMI's but till date I am receiving messages of Non Maintenance charges, it is a mental harassment as well it’s spoiling my Credit Score. Now I came to know manager Mr. Inderjeet left the HDFC, I have no idea whom to talk and why should I pay charges If I’m not wrong, It’s his mistake that he didn’t inform I have to go to Chembur for Shifting the loan A/C and when the amount was small he said I have mailed the head office about the incident and will wave off everything and close the A/C and now the charges are more than Rs. 20000.
Being India’s No.1 bank I can’t expect this from HDFC Bank, Please help me out to close my account.
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