[Resolved]  HDFC Bank — closure of personal loan account no 43214185

Address:Sirsa, Haryana, 125103

I have submitted all the documents required to close personal loan viz. Application, account statement, print out of the email containing approvals for waiver of foreclosure charges, address and id proofs and cheque of my hdfc bank savings account for transferring amount to loan account, to hdfc dabwali branch (District sirsa, haryana) on 04/12/2017 at 9:30 am i. E. At the start of business hours. Complete two working days are over, so far the loan has not been closed. Also i have not received any satisfactory response from the branch manager., when i called him, he simply stated that he is trying and it will take time.
I'm wondering how much time it takes to close an account.
With the intrinsic and whole hearted i'm thankful to hdfc bank for waiving foreclosure charges in closure of personal loan which have created more value for hdfc bank in my heart but the response and behaviour of branch people has hurt me who are simply saying that we are trying to close the account for the last two days but it will take more time.
Other than the interest loss for every passing day, being a banker it's really difficult for me to come again and again to the branch for a simple account closure.
It's an humble request to your goodself to kindly intervene and get the account closed at the earliest.

With thanks and sincere regards
Was this information helpful?
No (0)
Yes (0)
Jan 6, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Dec 06, 2017
Updated by Spcilu
Complete 03 working days are over, till now the account has not been closed
Verified Support
Dec 06, 2017
HDFC Bank Customer Care's response
Dear Customer,

Our Grievance Redressal cell has received your email vide ref id[protected]. We will take up the matter with concerned team and respond to you in 4 working days.

-Manoj
HDFC Bank Customer Assistance
Dec 08, 2017
Updated by Spcilu
Today is the last day of this week, it's amazing to the maximum extent that HDFC is not able to run closure in an account even in a weeks time
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32724
    Pending
    0
    Resolved
    18403
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information