On 30th Jan, 2016 unfortunately I lost my wallet in the market containing my HDFC credit card. I called up the customer care for replacement and was told that I had a minimum amount due on my card on paying that I would be issued a new card.
Meanwhile I asked the customer care executive that how do i make payment as i did not have my card details and she asked me to drop a cheque to cc no. [protected]/3726 as this was their pool account and gave a ref no [protected] for the call.
I got a call from the collection agent a week after, he asked me to make the payment to which I informed him along with cheque no. that I have already dropped a cheque. The agent kept calling me 10 times a day that they have not recieved the payment so i shld pay in cash. I informed himm politely that we must wait for 3-4 days for cheque to get clear.
The agent was rude, mannerless and senseless. I got a call from my bank saying that cheque could not be presented due to wrong cc no. mentioned on it. So, i made a fresh payment by cheque and again when the agent called I informed him the same.
this time the agent who's name is MR. karan started shouting on me aqnd saying personal things wgich were unacceptable. Mr. Karan called me up several times inn a day from the following numbers
[protected]/7500/7300/5200/7400/7200/5500
and after i stopped answering his call he called up from[protected] and abused me over the phone.
As per RBI guidelines the collection agency cannot threaten the clients for recovering the money. Was this information helpful? | 
Request you to write to [protected]@hdfcbank.com along with your customer Id and contact details and ref ID-TTU[protected] in the subject line. Will take it up on priority.
-Anay
HDFC Bank Customer Assistance