[Resolved] HDFC Bank — Company officers calling and harassing me

shaguntuslyan

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700106

I am holding bank account since last 20 years with average balance for more than 3-4 lacs. I am also having a credit card since last 2 years. Due to some issue of makemytrip refund pending, I hand intentionally delayed payment by one month. But after a month delay, I am receiving calls from your rajarhat Branch, Saltlake branch threatening me to make payment otherwise they will deduct money from my account. I told them that since I am bearing financial charges and also have sufficient balance in my savings account, they need not worry, They are secured. I will make payment once I try to get my charges waived...but the person on the other side has misbehaved which has rather made me mad and now inclined not to make any payment only.
this type of behavior is very unexpected by HDFC bank with which I have been keeping my fully family accounts.
my card number is 485498XXXXXX6474 in name of Sagun Tulsyan

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Mar 9, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance