[Resolved]  HDFC Bank — complain about using abusive language and forcing to have medical claim after availing credit card from hdfc by hdfc executive on call

Address:	Kamrup Metropolitan, Assam, 781036
Website:	Credit card charging 13707 with / without for medical claim without informing while applied for cre

Bank called number of time for providing free credit card and when availed it card came within 7 days and then after 2days called came from bank that it was not free have to spent some money to make it life time free. So, it was done accordingly but after 2 days again called an executive from hdfc bank told that there will be annual charges and when it denied as they have n't said before applying, she used abusive language and talk so roughly to me and said if i don't avail the medical claim, they will charged me 13707 rupees and made me convinced to forcefully avail it and even after denied also she said whether we want or not bank will charged 13707 rupees and so i talked to their ergo medical health, they said it's not mandatory and so as i was busy with my hospital work, i just said yes in 2 verification call and 3rd verification i didn't attempt and kept the switch off due to annoying frequent calls from hdfc bank and when i again switch on that executive called again and used abusive language and i handed my mobile to my senior, she scold that executive and told her that we will file rti.

Being and 6 year of customer, they used abusive and rough language and harass me and like that she might have harass other customers of hdfc too. This type of executive should be dismissed from bank duty.

Her name was sumana mukhopadhay
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