HDFC Bank — Complain regarding the Credit Card Payment : Really pathetic service

Address:

Ghaziabad, Uttar Pradesh

Subject : Complain regarding the Credit Card Payment : Really pathetic service I have a complain regarding the credit card payments I had out standing for 14, 650/- on my credit card number [protected] and My Credit Cards were blocked for this [this is the action which is legitimate] Now comes the bigger issue, the HDFC Bank has now blocked funds in my Salary Account as well [with the same bank] though the credit card payments have been made. So now I am left with literally nothing, funds in my accounts have been BLOCKED as if I have committed some Financial fraud and the cards are still blocked though I have made the I had made the payments on August 5, 2015. What i understand after a long association with this bank, for the delayed payment they levy a default fee + 3.5 % Charges but blocking funds in the ACCOUNT is deal breaker [that too without informing me] Despite of the several call to Customer Care, I am advised to call Collection Department at[protected], 02, 04 None of these numbers are available [Service to the dialed number have been temporarily Withdrawn ] Further the Credit Card guys tell me that, they have issued and dispatched a new card which I have not received still. Even I have not received any imitation for the same. No one is even telling where to call, contact. Despite arranging the several call they are referring to the SLA of 4 Days. Looking at the above case it seems that for such serious issue there must be some quicker means to resolve customer complains. Do you really want a customer to wait for 4 days and then further few days to resolve such issues where you PPL BLOCK the Account with out even informing the Customer. Request you to take this up with whomsoever you wish to and get this thing working