[Resolved]  HDFC Bank — Complaint about misleading for transferring home loan from other bank

Address:Ahmedabad, Gujarat, 380052

I was told by hdfc representative that without incurring any cost my home loan can be switched from icici to hdfc bank. From current high rate of interest to 8.5%. However before sanction letter processing fee cheque was demanded, as a formality and commitment of getting it re-reimbursed in first installment.
After sanction letter they have deducted money, many more papers were asked, and after 3-4 months cheque was prepared now they are asking me to pay mortgage charges, and for that i will have to go to mumbai where property is located, (Which was not told in the beginning). It is causing me trouble, difficulty, inconvenience, and costing me high. And all because of mis-leading/wrong communication. I would have changed roi by paying minimal fee to icici and could have got reduced rate of interest (8.5%) 3-4 months before
Was this information helpful?
No (0)
Yes (0)
Jun 2, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2017
HDFC Bank Customer Care's response
We would like to share with you that HDFC Bank, under an arrangement, sources home loans for HDFC Ltd. The loans are then sanctioned and disbursed by HDFC Ltd. You are henceforth requested to write to [protected]@hdfc.com for resolution of your query/complaint. -Anay
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32724
    Pending
    0
    Resolved
    18403
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information