HDFC Bank — complaint regarding blocked upi service for over 45 days

Address: Boisar, Maharashtra

Formal complaint regarding the persistent issue with my UPI service, which has been blocked for over 45 days, despite my repeated attempts to resolve the matter with your bank.

I first raised the issue after receiving multiple emails notifying me that my UPI had been blocked automatically. I visited the bank and followed up several times, and I was assured that my UPI would be unblocked soon. However, as of today, my UPI service remains non-functional, and I am unable to make essential payments.

This delay has become a major inconvenience, especially since my UPI is linked to various autopay platforms for recurring payments. The issue remains unresolved, and no concrete actions have been taken to address it in a timely manner.

I believe this situation is unacceptable, and the prolonged delay in providing a solution has caused significant distress. Despite raising multiple queries with the bank, the issue is still not resolved, and I have yet to receive a satisfactory response.

I hereby request the following:

Immediate action to unblock my UPI service.
A clear timeline for resolution of the issue.
Compensation for the inconvenience caused due to the prolonged blockage of my UPI service.
If the matter is not resolved within 48 hours, I will be compelled to escalate this complaint through the appropriate consumer complaint platforms, as this delay has affected my financial transactions and is a violation of my rights as a consumer.

Please treat this complaint with the utmost urgency and provide me with a prompt resolution.