HDFC Bank — consumer durable loan due amount

Address:

B201,Vrajvilla flats,near bapod polis station,ajwa waghodia road,vadodara, Vadodara, Gujarat, 390019

I have taken consumer durable loan for washing machine from hdfc in april-2019.My consumer durable loan acct no. is [protected]. In month of January 2020, I have sufficient balance in my bank acct number from which installment Rs.2208 is being debited regularly.Eventhough Calls from hdfc collection branch, ahmedabad comes 4 to 5 times and they force us to pay due amount Rs.121. When I asked Shri Ankit jadhav, hdfc collection branch ahmedabad what is the reason behind remaining due amount evenafter keeping sufficient balance in my bank account and why did He forced us to pay amount, , He did not give us any reason and only told me that you have to pay this amount at earlier basis.Then I also receivef call from Shri Vishnu from hdfc collection branch ahmedabad ans He said that This amount was pending from 4 months. He said me to go at Hdfc, nizampura branch, vadodara and solve this issue, but I have no time to go there.I have also contacted Shri Sachin, employee at HDFC nizampura.He took 7 days in inquiry and did not give me satisfied answer. I have given all the details of my loan acct and debit entry from my bank acct.1 person in my surprise told that Your full installment Rs.2208 has not been paid for january-2020. I have attache herewith screenshot of My consumer durable loan acct number, my bank acct statement in which installment Rs.2208 has been debited on 6-1-2020 and I have sufficient balance on that due date .This is not my fault or mistake.It is mistake of hdfc bank system.So why I pay excess amount for mistake done by your system? If my fault and You are right, then give me reason in written with proff.Otherwise I will not pay any excess due amount.
Regards...