[Resolved]  HDFC Bank — Consumer loan cashback not received

Address:

HDFC Bannerghata, Bangalore

Hi,

I took a hdfc consumer durable loan on 30 oct 2019 while purchasing a dining table from royal oak bannerghata, bangalore.

The dining table cost was rs 39990/-, tenure for loan was 6 months, monthly emi amounted to rs 6665/

I was told by the hdfc bank agent that the cashback of 3000 rs would get credited before the 4th emi payment, so for the 4th emi only rs. 3665/- would get deducted.
The 4th emi payment happened on 5th march and the full amount of rs 6665 was deducted. I contacted the agent, he said there was some technical issue and the cashback would get credited in the 5th month.
The 5th month emi was on 5th april, which was during india lockdown. No cashback got credited, i sent mail to the hdfc loan support mail id, raised a ticket but never received a reply. Phone banking is only catering to urgent requests. The agent is not replying to me either.

All emi's have now been deducted as on 5th may and the promised cashback never got credited. I sent another email to loan support team for this, but no reply even after 15 days.

In the absence of email or phone banking support, raising a case here. Kindly look into the matter and get the cashback credited.

Details:
Hdfc loan agreement number 7199544
First email date and ref no: 3 april, hbl=[protected]' other
Second email date and ref no: 7 may, hbl=[protected]' other