HDFC Bank — consumer loan closure issue

Address:

Bangalore, Karnataka, 560001

Hi Team,

I have purchase iPhone X 256GB from Reliance Retail Limited by HDFC paper loan(Consumer Durable Loan ) for 9 EMI offer of 12000/- Rs cashback value 1 lakh from month EMI amount 11845 EMI was debited every month without any due .

HDFC Finance amount :- 99000.00 for 9 month EMI (11845/-/ per month)
LoanRefNo : [protected]
Bill details
C#50024937 Dt: 11/03/2018 21:20:17
S#8885 Txn#23 R#101
PaymentRefNo#[protected]
Tax Invoice#[protected]
[protected][protected]
[protected][protected]

after several follow up with Hdfc bank i got last EMI waived off based on the offer
Loan Account Number :- [protected]
Bank Account :- [protected]

multiple reference number[protected],[protected] ..

The below mail i received from bank team it will adjusted but my EMI amount is 11845/-rs and now iam getting mail and SMS as i need mark remaining amount of 242.47/-RS balance to close the loan account how ?

Bank is cheating me they need to pay me balance from the cash back of 12000/- rs ..

i need log a complaints on this from bank iam not getting any support to close this loan get the NOC for the same ..

loansupport
Sun, Nov 18, 2018, 9:31 AM
to me

Dear Mr. Dayalan,

Thank you for your patience and co-operation.

We would like to inform you that 12000 cash back has been posted on 14th NOV'2018 in your loan account.

The Reference Number for your query is[protected]

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation http://www.hdfcbank.com/escalation

Warm Regards,
Yasmin Sayyad
Customer Service Officer
LoanSupport Team
HDFC Bank Ltd.