[Resolved] HDFC Bank — consumer loan issue - not getting cash back

Ritan Bhandari

from Chandigarh, Chandigarh

Address:

160064

Hello my name is Ritan Bhandari and my consumer Durable Loan [protected] has been processed. Loan Amount is Rs. 71200. i need to get 12000 cash back amount .. But 4 Month passed no amount is back . i keep calling Toll free no but no one picking phone and when i am checking with Shopkeeper this was his reply bellow-

Yes this is the case between the bank and you as they don’t provide the details to us the customer only

So when i am calling[protected]‬ he is mr Anuj Hdfc finance branch manger . he is not replying and just saying i dont know why amount is not come back etc please call toll free number etc. So things are running in circle and now only 2 installment is pending as according to agreement we need to get back cash after 3 installment . So it is very-2 frustrated now and i dont like behavior. MaNAGER keep saying to send emails and call tollfree number so please i need help to solve my issue

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Jul 27, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jun 21, 2018

Updated by Ritan Bhandari any update ???

Verified Support

Jun 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We confirm that cash back amount was already credited to your loan account and same was adjusted against the EMI for the month of May 218.

-Manoj
HDFC Bank Customer Assistance

Jun 28, 2018

Updated by Ritan Bhandari i dont gey any Credit back ..Please dont say this amount was allready Credit to your loan amount and where its was adjested as Still on my account FULL PAYMENT WAS GOING . i need this resolution please and i dont want to hear please any false promises and comments without any proff. Please Find the attachment of June Month installment and STILL FULL payment is going from my Account .

Jun 28, 2018

Updated by Ritan Bhandari please i need this resolution ASAP as my only two payments is pending now . the things currently going it is very-2 and its my Worst experience i face this and this is first time i get such worst experience in my life and Now u guys just saying amount credit where it credit ??? WHY FULL AMOUNT DEBIT ON MY ACCOUNT ???????

Jul 02, 2018

Updated by Ritan Bhandari ANY UPDATE ????????????

Jul 04, 2018

Updated by Ritan Bhandari Any update ????????????