[Resolved]  HDFC Bank — continuous calls for personal loan

Mar 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked at our end and note that the numbers from which calls are received do not belong to HDFC Bank. The registered telemarketers have been allocated 10 digit numbers of "140XXXXXXXX" number series for ease of identification. It is possible that the calls to you are in the nature of cold contacts by freelancers who acquire telecalling databases from other sources. In such situations, the cause for action lies exclusively with the affected parties who have the right to lodge a formal complaint with TRAI within 03 days of any violation similar to what you have experienced recently. As a corporate entity, our Bank is compliant with all directives, regulations, and laws of the land and we have set in place substantial controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law.

-Manoj
HDFC Bank Customer Assistance