[Resolved] HDFC Bank — credit card account not closed

[Resolved] HDFC Bank — credit card account not closed

K kum29112 from New Delhi, Delhi

Dear sir, I requested to block my credit card in month may 2017 caed no. [protected] And also send letter to chennai office as per instruction given by customer car officer. But still it was not closed and now i m getting statement of some different card which i hv not received. Please help solving this problem because m not able to connect customer care credit card department due to unavailability of my present card no. Thnks and regards Ph. [protected] Email. Gautam. [protected]@fluor.com Was this information helpful? No (0) Yes (0)
Dec 29, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Nov 18, 2017 HDFC Bank Customer Care's response Dear Customer, we would like to clarify that, your card ending 0479 was hotlisted, as per your request on March 01, 2017 and a new card ending 2379 was generated. However, physical plastic was not despatched, in the absence of your request for the same. Here, we wish to clarify that the statement carried the new credit card account number. We request you to reconsider your decision and provide us with more opportunities to serve you. In the event, you still wish to cancel the credit card, we request you to forward us a duly signed letter to the below-mentioned address for us to do the needful. HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 04. -Anay HDFC Bank Customer Assistance Nov 21, 2017 Updated by kum29112 thanks for your response, but can u please clarify about my statement, that I have to pay that money or not and if yes then why? & how can I pay without having full credit card detail? please also mention what are the attached copy required by bank to close my card and account. because I have lost my previous card ending with 0479 so I cannot send diagonally cut card to u, as required by bank thanks
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