[Resolved]  HDFC Bank — credit card additional bill item for using priority pass

Address:	Bangalore, Karnataka
Website:	HDFCbank.com

Hi i am a holder of hdfc regalia card where i had received priority pass for using lounges across airport terminals which is complimentary for some visits on yearly basis. I had used the priority pass in may in international terminal on 28th may and also few other times later. Unfortunately for may i have been billed 1800 rs. Reason not known, here are the issues
1. I have not submitted my credit card during the visit, so i dont have any idea how they had debited charges. Priority pass says that to check with hdfc and hdfc says otherwise

2. As per new policy hdfc says priority pass card should be used in international airports and regalia to be used in domestic airports. Who informed and when? Sending spam emails wont help here hdfc

3. Without my approval or signature its a conduct of breach to debit my account. I had not used the card for paying even a penny in lounges

4. My relationship banker and branch is absolutely not returning my calls or trying to help despite they know the situation.

Being a patron of hdfc with all my investments, portfolio in hdfc for last 8 years, now i feel betrayed with worst ever relationship i ever had. Time to quit hdfc at the same time i wont pay 1800

My number is +91 [protected]