[Resolved]  HDFC Bank — credit card advance fees

Address:

Door no C-406, Rainbow Vistas, Green Hills Road, Moosapet, Hyderabad, Andhra Pradesh, 500018

Hi team,

This is a complaint regarding the arrogance and attitude of your employees when they handle your customers. I have been with hdfc for the last 5 years using the hdfc account as my salary account as well as using their credit card services. I have been charged an advance fees of 500rs on two of my transactions of 10000rs and 700 rs cash withdrawal. My only concern was being a regular hdfc user as well as paying my bills on time, there was no consideration of that given there is a line in the hdfc charges document which states, fees can be changed at the discretion of the bank. Considering that i have been with the bank for close to 5 yrs now and having paid my bills on time, i expected there would be a consideration of this and wanted to know why there was not a single mail or message informing me that there was money taken out of my own account.

However, the phone banking representative sravanthi from hyderabad was extremely rude and did not accept that it was something hdfc needed to take as a feedback. She went on saying that everything is mentioned in the document which is extremely rude and not listening to the customer's point of view at all. The only thing she said was for me to talk to the higher management which an ordinary customer would obviously not know.

Details: shravan balakrishnan
Acc no: [protected]

While you expect the customers to read your documents which are hidden at some random corner of your site, the least you could do is inform us when you take money out of our account no matter what the charges are.

Shameful to say the least hdfc!