[Resolved] HDFC Bank — Credit card annual fee | |||||
When they provided me card they told me that its a lifetime free card. Now, after one year they have charged me regarding the same. When i contacted them the manager said that i have paid annual fee in the first year also so its not a free card. Infact i dint paid any fee in first year also bcoz they told me its lifetime free. Even now hdfc employees calls me and says the same card which i am holding is lifetime free but their manager says that its chargable for every year which was not the case with me. Even their customer care executive is saying its first year free card. So, 3 bank employees are saying 3 different things and fooling customers like me. I also got recordings of the customer care executives and my credit card statements says i dint paid anything for first year. Kindly help me with the issue. Was this information helpful? | |||||
Mar 17, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Feb 14, 2017 HDFC Bank Customer Care's response Dear Customer, I request you to share your credit card details, complete issue, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better. -Bejoy HDFC Bank Customer Assistance | |||||
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07 Feb 2017 Net PI to HSL Sec A-c 1637653-[protected] [protected] 3, 000.00
06 Feb 2017 Net PI to HSL Sec A-c 1637653-[protected] [protected] 2, 000.00
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