HDFC Bank — Credit Card Application and Poor Customer Care Service

HDFC Bank — Credit Card Application and Poor Customer Care Service

9 94rohan627 from New Delhi, Delhi Jun 24, 2023 Jun 25, 2023 This thread was updated on Jun 25, 2023

I have been an NRE customer with this bank for over 10 years. I have FD's of over 30 lakhs with this bank and my salary account is here as well. I had applied for a Credit Card online as per my eligibility. I had submitted my salary slip and employment contract as well but my application was rejected. That is not it. It took 2 weeks of communication for the customer care to figure out that I was not eligible. I do not know on what basis this criteria is made. If a person with a regular annual income of over 35 lakhs is not eligible for a Diner's Priv Credit card then who is. There is no ONE TO ONE communication or phone number where I can explain the issue. All I get is copy paste mails from the customer care. I have even sent the documents again to Chennai but can not track the status Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jun 25, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 to share your card application number, mode of application, date of application, complete name and your contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Manoj
HDFC Bank Customer Assistance