[Resolved] HDFC Bank — credit card application

KokilaDevan

from Kolkata, West Bengal

Address:

700135

I had applied for the hdfc credit card on february 16th 2018. I also received this message stating-"dear applicant your hdfc bank credit card app ref no [protected]e1 is approved in principle subject to internal checks". But now the status is shown as disapproved as they couldn't verify my address. This is the second time i'm applying for a credit card and the same error happened before as well. They have come for the verification during office hours and there's no one to verify my address. I live alone and all my neighbours are working it professionals like myself. Please look into the same. A simple call before verification is enough so that i can be available for the formalities. I wasn't able to get any support from the representatives from credit card division and customer care.

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Mar 3, 2018

Complaint marked as Resolved

I went and talked to the nearest bank branch again yesterday, they said the application is being processed with the declaration form. An official came for the verification today.

HDFC Bank customer support has been notified about the posted complaint.

Feb 26, 2018

Updated by KokilaDevan The phone number associated with the application is [protected]. The phone number associated with my account is [protected]

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and in order to enable us further review your application, we request you to send the duly filled/signed form available at the below link for confirmation of your residence address along with proof to the below mentioned address to enable us to assist you in this regard. https://www.hdfcbank.com/assets/pdf/RCA_Residence_delcaration.pdf HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041

-Anay
HDFC Bank Customer Assistance

Feb 28, 2018

Updated by KokilaDevan I have filled the form and have submitted it at the HDFC Bank near my location [HDFC Bank, Gr Flr, Tower A 3, IT/ITES SEZ, Action Area ID New Town North 24 Parganas - 700156]. But there has been no response so far.