[Resolved] HDFC Bank — credit card application

KokilaDevan

from Kolkata, West Bengal

Address:

700156

I had applied for the hdfc credit card and the otp verification, physical verification had been done. I also got this sms stating - dear applicant your hdfc bank credit card app ref no [protected]e1 is approved in principle subject to internal checks. Yesterday the credit card representative at the bank branch confirmed that its in process and it will get dispatched in 4-5days. But today the status changed from in process to disapproved. I have never owned a credit card neither have taken any loans. I don't have any credit history and then why did this happen? I had very high expectations from hdfc bank and even the phone banking customer care is not supportive. Please look into it.

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Apr 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share your Card Application No. with your contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Anay,
HDFC Customer Service Assistance.

Mar 12, 2018

Updated by KokilaDevan Hi, Thank you for the quick response, but Im not able to view the Ref No. TTU[protected] you had given as its protected, Could you inbox the reference number ?

Mar 16, 2018

Updated by KokilaDevan Received Ref.No. from https://www.consumercomplaints.in inquiry team. I have also sent the requested mail bearing the reference no. to [protected]@hdfcbank.com