[Resolved]  HDFC Bank — credit card application

Address:133001

I had applied for credit card in hdfc bank ambala cantt nicholson road branch. There i met shivam sablok who was very hospitable at the time of application but has been rude after that. First of all i told him the address i would be available at despite that he put another address giving logic of commutable distance. Ambala and haridwar are almost equally far from noida but he entered my haridwar address despite my disapproval for verification. When i called him to resolve my case he told he can't do anything and do whatever you want. He told that call whomever and gave his senior's number. After that i wrote a mail to hdfc to sort my case and as suggested by them i submitted my declaration form to lakshay makhija in same branch who oversees credit card. It has been 9 days but i haven't received one response. When i asked lakshay he told to call shivam on 28th sep. When i called him he said i don't know and why are you bothering me. Despite his rude behavior on earlier two instances i didn't report but now he is using his position to restrict my application by inaction. Kindly help.
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Oct 11, 2018
Complaint marked as Resolved 
New person Mr Ravendra helped along with Mr shivam
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id on September 10, 2018. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance
Sep 29, 2018
Updated by Shubham Monga
Dear HDFC
You are not getting the point. I have given my declaration form as per your instructions to Lakshay Makhija on 19th sep when I asked him about the status he told me to ask Shivam Sablok who in turn told me why are you bothering me. I don't know whether my declaration form has reached the right address or not and moreover your employees are talking rudely over phone saying what can I do why are you bothering me.
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