[Resolved]  HDFC Bank — credit card application declined

Address:New Delhi, Delhi, 110092

I have applied for the credit card application ref no. [protected]N1 12 days ago for hdfc credit card because i got a call from hdfc credit card sales department that they are offering me a credit card. And they said you only need to submit the document of your existing credit card statement, adhaar, pan card. After submitting the documents i didn't get any call from the bank suddenly after few days from submitting my documents a person came to my home for the verification and took the picture of my room and also of my adhaar card. And now i am getting this mail from bank that your credit card has been declined. Please give me the specific reason. Because i know that all of the information was provided by 100% correct.

Dear Sir/Madam,
Subject : Your Credit Card application reference no. [protected]N1
Thank you for your interest in HDFC Bank Credit Card.

We wish to inform you that your application has been considered in line with the Bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes ( which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the Bank.

Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.
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Aug 16, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2018
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

What is your internal policy can you please explain me.

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